The Gas Dept takes a great deal of pride in reading your meter accurately.  We are proud of the dedication of our meter readers, and appreciate you, our customer, for assisting to gain safe access to our equipment.

Accurate meter reads are important to us and our customers as well. Many of our customers keep a close watch on their monthly usage, and when their gas bill appears incorrect, they call and request a re-read.  The information listed below on "how to read a meter," will assist you in understanding how we determine your natural gas usage.

Your gas meter is read from a row of four to six dials, such as those shown below. (Meters also have two other dials used for testing). Each dial rotates in the opposite direction from the dial next to it:

How to read a meter:

• Read each dial in the direction shown by the arrows.
• If the dial hand is between the numbers, use the lower one (if between 9 and 0, read 9).
• If the dial hand is exactly on a number, look at the dial to the immediate right. If its dial hand is not past zero, record the lower number for the dial in question.
• While the number of dials on your meter may vary, the procedure for reading them is the same.

We understand that reading these types of meters can be difficult at fisrt, and easy to be misread. Many of these types of meters are antiquated and have been in service since the beginning of the gas system.  We are diligently working to have these meters replaced with new ones to help both the customer and our own meter readers.  

You may have seen some of the new ones around town they look like this:

 

As you can see with this new meter, the meter reading will be much simpler and less chance for incorrect reads. This will also speed up the meter reading process as our meter readers can focus on 4 digits rather than where the needle is.  Along with increased productivity the new meters will help the integrity of our gas system by reducing the chance of leaking meters due to the age of the old ones.