A: When we were Soutwest Texas Municipal Gas Corp. this was standard practice. After we were aquired up by the City of Alpine, the City Council voted to suspend this practice to avoid potential liabilities to the city.
Q: Why do you charge for new taps?
A: When we were Southwest Texas Municipal Gas Corp. this was standard practice. We were approached by several customers stating that we needed to align our practices with what the rest of the city utilities were doing. These requests were forwarded to the City Manager who inturn forwarded onto the City Council. The City Council voted to incorporate the charge for new taps to be uniform with the rest of the city utilities.
Q: Are you replacing lines in town because they are dangerous?
A: NO, The City's infrastructure is not dangerous. While it is aging, we are replacing the infrastructure to comply with the State's mandate. We do on occasion have a section of pipe that may leak and must be replaced, however the majority of the city leaks are due to people not calling 811 before they dig and damaging the pipe. This puts our citizens and our city workers responding to the leak at risk because it was not a controlled release of gas.
Q: Why did I get a disconnect notice even though I paid my bill?
A: In most cases, this is simply the result of timing: The Gas Dept received your payment after the disconnect notices were generated and mailed. There is also a chance that we never received your payment, and you will need to check with your bank to verify the status of the check. If you have received a notice, but you think that you have already paid your bill, please contact the Gas office at 432-837-3437 or so you can verify that the payment has been received and posted to your account.
